Refund Policy for Insider Maps bought on the web

When we refund

We refund a map bought on gocurio.app in full when it is broken (it does not open in Curio, or places are missing compared with what the sale page described) or when it is materially misrepresented (what you received is substantially different from what the sale page promised).

When we don't

Because the map is delivered immediately, we don't refund a map because you changed your mind or no longer want it, except where the law where you live gives you that right.

Bought it twice?

If you pay again for a map your email already owns, we refund the second payment automatically and email you the link to the map you have.

How to ask

Email support@gocurio.app within 30 days of buying, from the address you paid with, with the map's link and what is wrong. We reply within 5 business days. An approved refund goes back to the card or wallet you paid with, and the map leaves your Curio account.

Bought in the iOS app?

In-app purchases are made through Apple's In-App Purchase, and Apple handles their refunds. Ask at reportaproblem.apple.com.

Questions